Refund • Exchange Policy

We are dedicated to providing our customers with the best possible experience when it comes to our made-to-order products. As a business that does not keep inventory and relies on working with our suppliers to produce your orders, we understand the importance of addressing any concerns promptly and fairly.

We offer 100% Satisfaction Guarantee or your money back! 
We want you to be satisfied with the quality of your item.. for that reason if there is any defects at all don’t hesitate to ask for a refund or replacement!”
Therefore, we have established the following policy for refunds and exchanges:

1. Damaged Products:
We take great care in ensuring that your products are delivered in perfect condition. However, if you receive a damaged product, we apologize for any inconvenience caused. In such cases, we offer a free replacement or a full refund. To be eligible for a replacement or refund, please contact us within 30 days of the product delivery. When you reach out to us, kindly provide a clear photo showing the issue with the product. This will help us to quickly assess the problem and take appropriate action.

2. Personalized Purchases:

Please be aware that personalized purchases are unique and tailored specifically to your preferences. Due to the customized nature of these products, we are unable to accept refunds for personalized orders. In some instances, we may be able to remake the order if there are issues with the personalization. To explore the possibility of a remake, please contact us, and we will personally review the situation.

How to Request a Refund or Exchange:
To initiate the process for a refund or exchange, please follow these steps:

1. To get started contact our Customer Support in the Contact us page.

2. Provide Details and Photos:
Clearly describe the issue you have encountered with the product and attach a photograph that clearly shows the problem. This will help us expedite the resolution process.

3. Resolution Process:
Once we receive your request and assess the issue, we will get back to you with our decision on whether you are eligible for a replacement or a refund. If your case falls within our policy guidelines, we will promptly proceed with the appropriate action.

4. Return of the Product (if applicable):
In some cases, we may request you to return the damaged product. If so, we will provide you with instructions on how to do this.

Please note that we reserve the right to refuse any refunds or exchanges that do not comply with this policy or appear to be fraudulent.

Our goal is to ensure your complete satisfaction. If you have any questions or concerns about this policy or anything else, please do not hesitate to contact us. We are here to assist you and make your shopping experience with us a delightful one.